Refund & Cancellation Policy

Last updated: September 2026

GanitPractice sells access to a single, immediately-usable 60-minute practice session for ₹10. Because this is a digital service that begins the moment you start practicing, our refund policy is deliberately simple:

1. Once a session has started, it is non-refundable

As soon as you select a class and tap "Start Practicing," your session is considered delivered and used. We are unable to offer a refund once a session has started, including if you choose to stop practicing early or do not use the full 60 minutes.

2. Refund for a genuine technical failure

If your payment was successfully deducted but you were unable to start a session at all due to a technical error on our end (for example, our server was unreachable and never let you select a class), you may be eligible for a full refund. To request one:

Contact us at support@somaniedutech.com within 48 hours of the payment, including your payment/transaction reference and the email address used at checkout.
We will review our internal session records to verify that no session was actually started against that payment before approving a refund.

Approved refunds are issued to your original payment method and, once approved, are typically credited within 5–7 business days, in line with Razorpay's standard refund processing timelines.

3. What is not covered

We are unable to offer refunds for: change of mind after starting a session, selecting the wrong class by mistake, or issues caused by your own device, browser, or internet connection rather than our platform.

4. Contact

For any refund request or question, reach us at support@somaniedutech.com or +91 99339 66739.